JOB APPLICATION

Responsibilities

• Build and nurture long-term relationships with ultra-high net worth customers, maintaining a proactive understanding of their preferences and needs.
• Deliver a personalized and bespoke experience at every stage of the customer journey
• Recommend or connect potential customers through personal or professional network
• Manage a portfolio of VIP customers, ensuring consistent engagement and satisfaction
• Collaborate with Marketing to customize exclusive experiences (test drives, previews, private launches) to ensure consistent engagement and satisfaction
• Ensure the showroom and customer touchpoints reflect the brand’s luxury standards.
• Maintain and update customer records within the CRM systems
• Any other tasks assigned by your superior

Requirements

• Bachelor’s degree with at least 5 years of experience in customer service or client relations within the luxury or premium retail sector
• Strong insight to China market with extensive network to premium buyers
• Good understanding of luxury consumer psychology and buying behaviour with a focus on expatriate Chinese community
• Required to communicate and engage professionally with China customers based in Singapore
• Exemplary customer service with a high degree of initiative
• Proactive attitude with the ability to recognise and refer potential business opportunities
• Able to travel and work on weekends and public holidays as required