3.1 |
Generally, the Group collects, uses and discloses your Personal Data for the following purposes:
- responding to, processing and handling your queries, feedback, complaints and requests;
- verifying your identity;
- managing and planning the administrative and business operations of the Group and complying with internal policies, reporting requirements and procedures;
- facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving any of the Companies;
- requesting feedback or participation in surveys, as well as conducting market research and/or analysis for statistical, profiling or other purposes for us to design our products, understand customer behaviour, preferences and market trends, and to review, develop and improve the quality of our products and services;
- matching any Personal Data held which relates to you for any of the purposes listed herein;
- preventing, detecting and investigating crime and analysing and managing commercial risks;
- managing the safety and security of our premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances);
- monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
- organising promotional events and roadshows;
- in connection with any claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing our contractual and legal rights and obligations;
- conducting investigations relating to disputes, billing or fraud;
- meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on the Group (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations); and/or
- purposes which are reasonably related to the aforesaid.
|
3.2 |
In addition, the Group collects, uses and discloses your Personal Data for the following purposes depending on the nature of our relationship:
- If you are a customer of our automotive-related products and services:
- providing customer service and support (including but not limited to customer relationship management, facilitating and providing reminders of your service booking requests and appointments, managing your test-driving sessions, providing you with administrative support, administering insurance coverage, processing your payments and providing delivery and pick-up services);
- creating and maintaining profiles of our customers in our system database;
- administering debt recovery and debt management;
- administering rewards and benefits; and/or
- purposes which are reasonably related to the aforesaid.
- If you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by the Group:
- assessing your organisation's suitability as an external service provider or vendor for the Group;
- managing project tenders and quotations, processing orders or managing the supply of goods and services;
- creating and maintaining profiles of our service providers and vendors in our system database;
- processing and payment of vendor invoices and bills;
- administering training programmes;
- facilities management (including but not limited to issuing visitor access passes and facilitating security clearance); and/or
- purposes which are reasonably related to the aforesaid.
-
If you submit an application to us as a candidate for employment:
- conducting interviews;
- processing your application (including but not limited to pre-recruitment checks involving your qualifications and facilitating interviews); (iii) obtaining references and for background screening;
- assessing your suitability for the position applied for;
- onboarding successful candidates and facilitating human resource planning and management (including but not limited to preparing letters of employment, name cards and building access passes); and/or
- purposes which are reasonably related to the aforesaid.
-
If you are an existing employee of the Group:
- providing remuneration and staff benefits (including employee share option schemes, leave, and insurance), reviewing salaries and bonuses, conducting salary benchmarking reviews, staff appraisals and evaluation, as well as recognising individuals for their services and conferring awards;
- administrating the employment relationship, its management and termination, including manpower, logistics management, work permit, employment pass or visa applications, providing employee relocation support, processing expense claims, tax clearance and payment to provident funds, facilitating overseas travel arrangements, and reservist management;
- training, learning and talent development;
- providing you with tools and/or facilities to enable or facilitate the performance of your duties;
- business continuity, including compiling and publishing internal directories and emergency contact lists;
- conducting analytics, surveys and research for human resource planning and management, and for us to review, develop, optimise and improve work-related practices, environment and productivity;
- ensuring that the administrative and business operations of the Group function in a secure, efficient and effective manner;
- generating incident reports and handling complaints;
- administering cessation processes; and/or
- purposes which are reasonably related to the aforesaid.
-
If you are a board member, corporate officer, company secretary or shareholder of the Group:
- onboarding or facilitating your appointment;
- maintaining statutory registers and to manage the publication of shareholder and director statistics on annual reports and circulars;
- facilitating the execution of duties and administrative matters (including but not limited to issuing new share certificates, organising meetings, passing resolutions, and approving, executing and signing contracts);
- administering remuneration, compensation and benefits; and/or
- purposes which are reasonably related to the aforesaid.
|
3.3 |
Furthermore, where permitted under the Act, the Group may also collect, use and disclose your Personal Data for the following “Additional Purposes”:
- providing or marketing services, products and benefits to you, including promotions, loyalty and reward programmes;
- matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of products and services;
- administering contests and competitions, and personalising your experience at the Group’s touchpoints;
- sending you details of products, services, special offers and rewards, either to our customers generally, or which we have identified may be of interest to you; and/or
- conducting market research, understanding and analysing customer behaviour, location, preferences and demographics for us to offer you products and services as well as special offers and marketing programmes which may be relevant to your preferences and profile; and/or
- purposes which are reasonably related to the aforesaid.
|
3.4 |
If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, the Group may contact you using such Singapore telephone number(s) (including via voice calls, text, fax or other means) with information about our products and services.
|
3.5 |
In relation to particular products and services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.
|
3.6 |
You have a choice to withdraw your consent for receiving marketing or promotional materials / communication. You may contact us using the contact details found below.
|
3.7 |
Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to 30 working days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the products and services that you have requested from the Group.
|