JOB APPLICATION
Customer Relations Executive (Jaguar and Land Rover)
Responsibilities
- Monitor manufacture’s CRM systems and take immediate actions to ensure compliance with JLR requirements
- Follow up on complaint vehicles both in workshop and directly with the customer
- Follow up on red flags to ensure customer complaints are solved
- Increasing NPS scores from quarter to quarter
- Red flags are attended to within 24 hours (there may not be an immediate solution but it must be attended to in CXP)
- Oversee service reception and manage a concierge team
Requirements
- Minimum Diploma with 4 years of customer service experience
- Exemplary customer service attitude
- Good interpersonal and communications skills
