JOB APPLICATION

Customer Relations Executive (Jaguar and Land Rover)

Responsibilities

  • Monitor manufacture’s CRM systems and take immediate actions to ensure compliance with JLR requirements
  • Follow up on complaint vehicles both in workshop and directly with the customer
  • Follow up on red flags to ensure customer complaints are solved
  • Increasing NPS scores from quarter to quarter
  • Red flags are attended to within 24 hours (there may not be an immediate solution but it must be attended to in CXP)
  • Oversee service reception and manage a concierge team

Requirements

  • Minimum Diploma with 4 years of customer service experience
  • Exemplary customer service attitude
  • Good interpersonal and communications skills

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