Leasing
Pre-owned
Bonded Gallery
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Bonded Warehouse
Pre-owned
JOB APPLICATION
Customer Relations Executive (Jaguar and Land Rover)
Responsibilities
Monitor manufacture’s CRM systems and take immediate actions to ensure compliance with JLR requirements
Follow up on complaint vehicles both in workshop and directly with the customer
Follow up on red flags to ensure customer complaints are solved
Increasing NPS scores from quarter to quarter
Red flags are attended to within 24 hours (there may not be an immediate solution but it must be attended to in CXP)
Oversee service reception and manage a concierge team
Requirements
Minimum Diploma with 4 years of customer service experience
Exemplary customer service attitude
Good interpersonal and communications skills
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