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Aftersales Manager (Ducati)
Manage Ducati Aftersales operations to achieve profitability and meet customer satisfaction targets
Motivate the team to meet business objective within a culture of continuous improvement, process excellence and efficiency
Manage and control all Aftersales standards processes and audits as per manufacturer’s requirements
Maintain strong collaborative relationship with manufacturer
Maintain strong rapport with customers and dealers
Minimum 5 years of managerial experience within the motorcycle industry
Passion for customer service and experience in a service-oriented environment
Strong communicator with a customer-centric personality
Excellent people management and interpersonal skills
Process-driven, highly motivated and results-oriented
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