JOB APPLICATION

Aftersales Manager (Ducati)

Responsibilities

  • Manage Ducati Aftersales operations to achieve profitability and meet customer satisfaction targets
  • Motivate the team to meet business objective within a culture of continuous improvement, process excellence and efficiency
  • Manage and control all Aftersales standards processes and audits as per manufacturer’s requirements 
  • Maintain strong collaborative relationship with manufacturer
  • Maintain strong rapport with customers and dealers

Requirements

  • Minimum 5 years of managerial experience within the motorcycle industry
  • Passion for customer service and experience in a service-oriented environment
  • Strong communicator with a customer-centric personality
  • Excellent people management and interpersonal skills
  • Process-driven, highly motivated and results-oriented 

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