Assistant Manager, Systems and Applications


  • Participate in the testing of new Procurement to Pay (P2P) system applications and support the configured systems post go-live
  • Ongoing configuration and integration support of the application with organization’s ERP, and support the relevant P2P system upgrades
  • Maintain system data and access rights including, new & existing users, approvers, vendors
  • Partner stakeholders/users in the development of ad-hoc reports or queries using various tools. This will require the ability to understand data structures and analyze data retrievals
  • Serve as a P2P system expert user and conduct new/existing user training and maintaining procedural documentation based on organization’s business process
  • Ensure compatibility, interoperability, and participate in efforts to integrate P2P system with other systems (e.g. ERP system)
  • Maintain and adjust approval workflow configuration
  • Handle user requests and manage such requests to ensure that it is aligned with the system structure, controls and company’s approval policy and processes
  • Support Coupa users and troubleshoot/triage user issues
  • Log service call and/or escalation with P2P service desk for issue resolution
  • Oversee successful data integration and troubleshoot data issues.
  • Escalate performance and functional issues with P2P vendor product support for resolution
  • Support other finance or ERP system and participate in evaluation of such new systems and implementation process


  • Minimum Degree in computer science/information systems/business management with at least 5 years of administration experience in ERP and/or finance systems such as Procure to Pay (“P2P”) system
  • Experience with Coupa P2P system will be an added advantage
  • Must be proficient with Excel, Word, and Power Point
  • Strong knowledge and experience in accounting structures (Accounts Payable) and procurement lifecycle preferred
  • Strong analytical skills geared towards troubleshooting
  • Able to work in a fast-paced environment and adhere to best practices in code and configuration management
  • Play an active role in the implementation and operation of the finance systems to support on-time delivery of the system’s objectives
  • Ability to foster a good working relationship with internal stakeholders such as operations, IT, Finance and external system consultants
  • Incumbent must have effective interpersonal skills and judgment to handle sensitive and confidential information and situations
  • Must have strong English verbal and written communication skills
  • Proactive & innovative attitude and ability to apply logic and make sound judgments
  • Self-directed, self-motivated and capable of working with little supervision