JOB APPLICATION

Responsibilities

• Advise customers of service due, service package, repairs needed and extended warranty package. Set bookings for customers.
• Monitor service and repairs status and update customers.
• Raise parts requisition and advise customers when parts arrived.
• Ensure accurate invoicing and timely payment receipt from customers. Submit daily settlement to Administrator.
• Perform post service follow-up and obtain good Customer Service Index scores from customers.
• Facilitate warranty claim process between Workshop and Warranty Administrator.
• Assist in collection and delivery service.
• Any other tasks assigned by your superior

Requirements

• Minimum NTC2 / NITEC in Automotive Technology or equivalent with minimum 2 years of relevant experience
• Proficient in MS office
• Good interpersonal skills and ability to build strong client relationships